Last updated: [DATE]. This Refund Policy applies to paid features on Here Play What, operated by [COMPANY].
1. Online registration unlock
The one-time fee to enable online registration on a specific event is non-refundable once activated, because the feature is delivered immediately and remains active for the lifetime of that event.
2. Storage upgrades
Additional gallery storage packs are non-refundable after activation. If a pack expires unused, no refund is due.
3. Accidental or duplicate charges
If you were charged in error, or charged more than once for the same feature, contact [SUPPORT_EMAIL] within [REFUND_WINDOW] days of the charge. We will verify the issue and, if confirmed, refund the duplicate or erroneous amount to the original payment method within 10 business days.
4. Service failures
If a paid feature is materially unavailable due to a defect on our side and we cannot resolve it within a reasonable time, you may request a pro-rata refund by writing to [SUPPORT_EMAIL].
5. How to request
Email [SUPPORT_EMAIL] from the account that made the purchase. Include the event name, the date of the charge and the amount. We aim to respond within 5 business days.
6. Statutory rights
Nothing in this policy limits any non-waivable consumer rights you may have under the laws of [JURISDICTION].